Terms & Conditions
Last updated: September 23, 2026
Last updated: September 23, 2026
By accessing or using the VoteFirst platform available at votefirst.app (the "Service"), you agree to be bound by these Terms and Conditions ("Terms"). If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms, in which case the terms "you" or "your" shall refer to such entity. If you do not have such authority, or if you do not agree with these Terms, you must not accept these Terms and may not use the Service.
These Terms constitute a legally binding agreement between you and VoteFirst ("we," "us," or "our"). Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you acknowledge that you have read, understood, and agree to be bound by both these Terms and our Privacy Policy.
We reserve the right to update or modify these Terms at any time. Your continued use of the Service after any such changes constitutes your acceptance of the new Terms. If you do not agree to the modified Terms, you must stop using the Service immediately.
VoteFirst is a software-as-a-service (SaaS) platform that enables product teams and organizations to collect, organize, and prioritize user feedback through feature voting boards and public roadmaps. The Service includes, but is not limited to, the following capabilities:
VoteFirst is provided as an online, hosted service. You do not need to install any software on your premises to use the Service, although certain features may require embedding code snippets into your own applications.
To use certain features of the Service, you must create an account by providing accurate, current, and complete information during the registration process. You agree to update your account information promptly to keep it accurate, current, and complete. Failure to do so constitutes a breach of these Terms, which may result in immediate termination of your account.
You must be at least 16 years of age to create an account and use the Service. By creating an account, you represent and warrant that you are at least 16 years old and that your use of the Service complies with all applicable laws and regulations, including the laws of your country of residence. If you are between 16 and 18 years of age, you represent that your legal guardian has reviewed and agreed to these Terms on your behalf.
You are responsible for safeguarding the password and any other credentials used to access your account. You agree not to disclose your password to any third party and to take sole responsibility for any activities or actions taken under your account, whether or not you have authorized such activities or actions. You must immediately notify us at support@votefirst.app of any unauthorized use of your account or any other breach of security. We will not be liable for any loss or damage arising from your failure to comply with this section.
The Service supports multiple types of user accounts, including workspace owners, team members, and end-user voters. Workspace owners are responsible for managing their team members' access and permissions. The specific capabilities available to each account type depend on your subscription plan.
VoteFirst offers the following subscription tiers:
Specific feature limits and inclusions for each plan are detailed on the VoteFirst pricing page at votefirst.app and may be updated from time to time.
If you choose to pay annually rather than monthly, you will receive a 20% discount on the total subscription cost. Annual subscriptions are billed as a single payment at the beginning of each billing cycle. The annual discount applies only to the standard list prices and cannot be combined with other promotions unless explicitly stated.
All paid subscriptions automatically renew at the end of each billing period (monthly or annually) unless you cancel your subscription before the renewal date. You will be charged the then-current subscription fee for each renewal period. We will notify you by email at least 7 days before any price increase takes effect on your renewal.
All payments are processed through our third-party payment processor. By subscribing to a paid plan, you authorize us to charge your designated payment method for the applicable fees. All fees are stated in US Dollars (USD) unless otherwise indicated. You are responsible for any applicable taxes, duties, or government-imposed fees associated with your subscription.
Monthly subscriptions may be cancelled at any time, and you will retain access to the paid features until the end of your current billing period. No partial refunds are issued for unused time within a monthly billing period. For annual subscriptions, you may request a full refund within 14 days of your initial purchase or annual renewal if you are not satisfied with the Service. After the 14-day refund window, no refunds will be issued for annual subscriptions. Refund requests should be sent to support@votefirst.app.
If you downgrade to a lower-tier plan, the downgrade will take effect at the end of your current billing period. You may lose access to features, data, or configurations that exceed the limits of the lower-tier plan. We are not responsible for any loss of data or functionality resulting from a voluntary downgrade. If you cancel your subscription entirely, you will retain access to paid features until the end of your current billing period.
You retain all rights, title, and interest in and to any content that you submit, post, or display through the Service ("User Content"), including but not limited to feature requests, votes, comments, board configurations, roadmap data, and any customer information you choose to provide. These Terms do not grant us any ownership rights in your User Content.
By submitting User Content to the Service, you grant VoteFirst a worldwide, non-exclusive, royalty-free, sublicensable license to use, reproduce, modify, adapt, publish, display, and distribute your User Content solely for the purpose of operating, providing, and improving the Service. This license includes the right to display your User Content on voting boards and public roadmaps as configured by you. This license terminates when you delete your User Content from the Service or when your account is terminated, except where your content has been shared with others and they have not deleted it.
You are solely responsible for your User Content and the consequences of posting or publishing it. You represent and warrant that you own or have the necessary rights, licenses, consents, and permissions to submit your User Content and to grant the license described above.
You agree not to submit, post, or transmit any User Content that:
We reserve the right, but have no obligation, to review, monitor, or remove User Content at our sole discretion and without notice if we determine that the content violates these Terms.
You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:
Violation of this Acceptable Use policy may result in immediate suspension or termination of your account without prior notice and without refund.
The Service, including its original content (excluding User Content), features, functionality, design, source code, object code, documentation, and all related intellectual property rights, is and will remain the exclusive property of VoteFirst and its licensors. The Service is protected by copyright, trademark, trade secret, and other intellectual property laws of the Czech Republic, the European Union, and other jurisdictions.
The VoteFirst name, VoteFirst logo, and all related names, logos, product and service names, designs, and slogans are trademarks of VoteFirst. You may not use such marks without our prior written permission. All other names, logos, product and service names, designs, and slogans on the Service are the trademarks of their respective owners.
If you provide us with any feedback, suggestions, improvements, or ideas regarding the Service ("Feedback"), you hereby assign to VoteFirst all rights in such Feedback and agree that VoteFirst shall have the right to use and fully exploit such Feedback in any manner it deems appropriate, without obligation or compensation to you. You agree that VoteFirst is not obligated to implement any Feedback you provide.
Subject to your subscription plan and compliance with these Terms, VoteFirst may provide you with access to its application programming interface ("API"). API access is available on the PRO Plan and may be made available on other plans at our discretion. Your use of the API is governed by these Terms and any additional API documentation we provide.
To access the API, you will be issued unique API keys. You are responsible for keeping your API keys secure and confidential. You must not share your API keys with unauthorized parties. You are responsible for all activity that occurs using your API keys, regardless of whether you authorized such activity. If you believe your API keys have been compromised, you must immediately regenerate them through your account settings and notify us at support@votefirst.app.
API usage is subject to rate limits as specified in our API documentation. Rate limits may vary depending on your subscription plan and may be adjusted by VoteFirst at any time. If you exceed the applicable rate limits, your API access may be temporarily throttled or suspended. We will make reasonable efforts to provide advance notice of material changes to rate limits.
You may use the API to integrate VoteFirst with your own applications, tools, and workflows. You may not use the API to build a product or service that competes with VoteFirst, to resell access to the API, or to engage in any activity that violates the Acceptable Use provisions of these Terms. We reserve the right to revoke API access at any time if we determine that your API usage violates these Terms or negatively impacts the Service.
The Service may integrate with or allow you to connect to third-party applications, websites, or services ("Third-Party Services"). These integrations are provided for your convenience and do not imply endorsement by VoteFirst of any Third-Party Service. Your use of any Third-Party Service is governed by the terms and conditions and privacy policies of that Third-Party Service.
VoteFirst does not control, endorse, or assume any responsibility for any Third-Party Services, including their content, privacy policies, or practices. You acknowledge and agree that VoteFirst shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with your use of or reliance on any Third-Party Service. We strongly recommend that you read the terms and privacy policies of any Third-Party Service you access through the Service.
THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, VOTEFIRST SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
VOTEFIRST DOES NOT WARRANT THAT:
YOU ACKNOWLEDGE THAT YOU USE THE SERVICE AT YOUR OWN RISK. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. IN SUCH CASES, THE DURATION OF ANY IMPLIED WARRANTIES SHALL BE LIMITED TO THE MINIMUM PERIOD PERMITTED BY APPLICABLE LAW.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL VOTEFIRST, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:
IN NO EVENT SHALL VOTEFIRST'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE EXCEED THE GREATER OF (A) THE AMOUNT YOU HAVE PAID TO VOTEFIRST FOR THE SERVICE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED US DOLLARS ($100).
THE LIMITATIONS OF THIS SECTION SHALL APPLY TO ANY THEORY OF LIABILITY, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT VOTEFIRST HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR CERTAIN DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU TO THE EXTENT PROHIBITED BY LAW.
You agree to defend, indemnify, and hold harmless VoteFirst, its directors, officers, employees, agents, contractors, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to attorney's fees) arising from:
This indemnification obligation will survive the termination of these Terms and your use of the Service. VoteFirst reserves the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which event you will cooperate with VoteFirst in asserting any available defenses.
You may terminate your account and these Terms at any time by deleting your account through your account settings or by contacting us at support@votefirst.app. If you are on a paid plan, cancellation will take effect at the end of your current billing period. You will retain access to paid features until the end of the period for which you have already paid.
We may suspend or terminate your account and access to the Service immediately, without prior notice or liability, for any reason, including but not limited to:
Upon termination of your account, your right to use the Service will immediately cease. We will make reasonable efforts to allow you to export your data for a period of 30 days following termination. After this 30-day period, we reserve the right to delete all of your User Content and account data from our systems. Data deletion will be carried out in accordance with our data retention policies and applicable law. Termination of your account does not relieve you of any obligation to pay fees incurred before the termination date.
The following sections shall survive termination of these Terms: Sections 5 (User Content), 7 (Intellectual Property), 10 (Disclaimer of Warranties), 11 (Limitation of Liability), 12 (Indemnification), 14 (Data Processing), 15 (Governing Law), and this Section 13.4.
Our collection, use, and processing of personal data in connection with the Service is described in our Privacy Policy. By using the Service, you acknowledge that you have read and understood our Privacy Policy and consent to the data practices described therein.
VoteFirst is a Czech company and processes personal data under the GDPR. Your account information and User Content are stored on servers operated by Hetzner Online GmbH in Ashburn, Virginia, United States, which means this data is transferred outside the European Economic Area. Usage analytics are held separately on servers within the European Union. Our data centers provide physical security measures, encryption at rest and in transit, and regular security audits, and the safeguards covering transfers to the United States are described in our Privacy Policy.
With respect to your account information and Service usage data, VoteFirst acts as the data controller. With respect to any personal data of your end users that you process through the Service (such as voter information on your boards), VoteFirst acts as a data processor on your behalf. As the data controller for your end-user data, you are responsible for ensuring that you have a lawful basis for collecting and processing such data and that you comply with all applicable data protection laws, including the General Data Protection Regulation (GDPR).
If you require a formal Data Processing Agreement (DPA) for compliance with applicable data protection laws, please contact us at support@votefirst.app. We will provide a DPA that outlines our obligations as a data processor, including security measures, sub-processor disclosures, breach notification procedures, and data subject rights assistance.
These Terms shall be governed by and construed in accordance with the laws of the Czech Republic, without regard to its conflict of law provisions. To the extent that any applicable laws of the European Union supersede Czech national law, such EU laws shall also apply.
Any disputes arising out of or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of the Czech Republic, specifically the competent courts in Prague. Notwithstanding the foregoing, if you are a consumer residing in the European Union, you may also bring proceedings in the courts of your country of residence, and you shall benefit from any mandatory provisions of the consumer protection laws of your country of residence.
In accordance with EU Regulation No. 524/2013 on online dispute resolution for consumer disputes, we inform you that the European Commission provides an online dispute resolution platform, available at https://ec.europa.eu/consumers/odr. We are willing to participate in out-of-court dispute resolution procedures before a consumer arbitration body, provided that participation is not mandatory under applicable law. Before initiating any formal dispute resolution proceedings, we encourage you to contact us directly at support@votefirst.app so that we can attempt to resolve the matter informally.
We reserve the right to modify or replace these Terms at any time at our sole discretion. If a revision is material, we will provide at least 30 days' notice prior to the new terms taking effect. What constitutes a material change will be determined at our sole discretion, but shall generally include changes to pricing, liability, data handling practices, and user rights.
Notice of changes will be provided by email to the address associated with your account and by posting the updated Terms on the Service with a revised "Last updated" date. It is your responsibility to review these Terms periodically for changes.
Your continued use of the Service after the effective date of any revised Terms constitutes your acceptance of the changes. If you do not agree to the new Terms, you are no longer authorized to use the Service, and you should terminate your account before the revised Terms take effect. For paid subscribers, if you terminate your account due to disagreement with material changes to these Terms, you may be eligible for a pro-rated refund for the unused portion of your current billing period, provided that you notify us within 30 days of the change notice.
If you have any questions about these Terms and Conditions, please contact us at:
We aim to respond to all inquiries within 5 business days.