Leaving Canny? Bring your whole board with you.
Paste your board's address and your posts, statuses and vote counts come across. Nothing on your Canny board is touched.
14 day trial. Card up front, charged after it ends.
Years of requests arrive with one button.
Paste your canny.io address and press Import Board. Up to 500 open posts and 500 complete or closed ones come across.
Each post keeps its title, description, status and votes, so your board is full on the first day. Nothing is retyped and nothing is lost on the way.
Your votes arrive as counts. Your customers come as a file.
A public board does not show who voted, so each imported vote weighs one. Upload a CSV of your customers and every new vote carries its tier.
The CSV takes email, name, monthly revenue and tier, up to 10,000 rows, and shows what it parsed before anything is saved.
Comments stay behind, but you can still bring them.
The importer skips comments and voter names. Copy them with one API call per comment, up to 600 writes a minute.
Most teams leave old comments where they are and start fresh threads on the new board. Your voters rarely look back at the old ones.
Tell your voters where the board went.
Post the new address wherever you linked the old one. Voters land on a board that already holds what they asked for.
Publish your next release there, and everyone who voted for it hears about it. That is the first proof that the move was worth it.
How releases reach votersWhat you get on the other side
A board that is not empty
Your voters land on a board that already has what they asked for, not a blank page.
Your old board stays as it is
The importer only reads. You can compare the counts and keep Canny running until you are sure.
A price that does not move with voters
Lite is $9/mo for one project and Pro is $39/mo, however many people vote.
The importer on every plan
You do not need Pro to bring a board over.
Three steps, in this order
Do them in one sitting, and you can leave Canny running beside the new board until you are happy.
Import the board
In Settings, under Import and export, paste your canny.io address and press Import Board. It reads a public board only.
Upload your customers
Send a CSV with email, name, plan and tier, up to 10,000 rows. You see what it parsed before anything is saved.
Check, then open
Compare the counts with Canny. Every vote from now on is weighted by the tier of the voter.
What comes across
- Posts, each with its title, description, status and vote count
- Your customer list and its tiers, by CSV
- Tier weighting from the next vote on
What stays behind
- Comments
- Voter names and emails
- Which customer cast which imported vote
What people ask before they move
Does the import change my Canny board?
No. It reads the public board and writes only to VoteFirst.
Can I import a private Canny board?
No. The importer reads public boards only.
What if I run the import twice?
Titles already on the board are skipped, so nothing is duplicated.
Why do imported votes weigh one?
A public board does not show who voted. Load your customers first and every new vote carries its tier.
How long does it take?
Most of an afternoon, mostly checking counts and pointing your voters at the new address.
How many posts come across?
Up to 500 open posts and 500 complete or closed ones.
Can I bring my old comments?
Yes, with one API call per comment, up to 600 writes a minute. The importer does not copy them for you.
Which plan has the importer?
Every plan, from Lite at $9/mo for one project.
Can I keep my old board running during the move?
Yes. The import only reads, so both boards can run side by side while you compare the counts.
Will my statuses carry over?
Yes. Each post keeps its status along with its title, description and votes.
Do I need a developer to do this?
No. The import is a button in Settings, and the customer file is an ordinary CSV.
What do I lose in the move?
Comments, voter names and emails, and the link between a customer and an imported vote.
What does a customer tier do?
A tier carries a vote weight and a plan figure, so every new vote counts as much as you decide.
Will my voters notice the move?
They see the new address and a board that already holds their requests. Post the new link wherever you linked the old one.
What to plan around
- Importing the same board twice skips titles already there.
- A private Canny board cannot be imported.
- Canny's own export has a score per request but not who voted.
Where your next page is
Pages for deciding and for settling in after the move.
Move your board in an afternoon
The importer is on every plan, from Lite at $9/mo for one project. Both plans start with a 14 day trial of Pro, and a card is asked at signup.