A feedback board bills one of three ways, and the unit decides what happens to your bill as the team or the board grows. The arithmetic below runs at the team sizes a board actually has, rather than describing pricing models in the abstract.
The three ways a feedback tool bills
Per seat, meaning your colleagues: also called a seat, a user, a creator, a maker or an editor. Featurebase bills by seat, Aha! Ideas and Productlane bill by user, Jira Product Discovery bills by creator, Harvestr and Craft.io bill by editor, and Productboard bills by maker.
Per tracked or active user, meaning the people who vote rather than the people who run the board: Canny and Convas bill by tracked user, and Beamer bills by monthly active user.
Flat, meaning a plan, a workspace, a project or a board, with no count of people at all: VoteFirst bills by plan, Features.Vote and Upvoty bill flat by project, and Sleekplan, Noora, Supahub, Frill, Rapidr and UserJot bill flat by workspace.
What a team of 1, 3, 5 and 10 actually pays
| Team size | Featurebase Growth, seat, first free | Harvestr Core, editor | Aha! Ideas Essentials, user, 3 seat minimum | Upvoty Power, flat, yearly | VoteFirst |
|---|---|---|---|---|---|
| 1 | $0 | $79 | $117 | $13.50 | $9 (Lite) |
| 3 | $58 | $237 | $117 | $13.50 | $39 (Pro) |
| 5 | $116 | $395 | $195 | $13.50 | $39 (Pro) |
| 10 | $261 | $790 | $390 | $13.50 | $39 (Pro) |
Featurebase's first seat is free, so one person pays nothing and a team of ten pays for nine seats at $29 each, billed yearly. Aha! Ideas has a published three seat minimum, so one person and three people land on the same $117 floor before the per seat rate starts moving the bill. Harvestr has no minimum and no free seat, so its editor rate multiplies straight from the first person. Upvoty and VoteFirst do not move at all, because neither counts a seat.
Two more per seat vendors worth naming at the same sizes. Jira Product Discovery is free up to three creators and ten dollars a creator above that, so five creators is $50 a month and ten is $100. Productlane is twenty nine dollars a user with no free seat, so five users is $145 a month and ten is $290.
The tracked user question, which is a different bill entirely
Per seat bills grow with how many colleagues run the board. Per tracked user bills grow with how many customers use it, and that is the number that surprises people, because a working board is supposed to get more participation, not less.
A tracked user is anybody with a post, a vote or a comment attributed to them, including people an admin voted on behalf of. The arithmetic for every tool that meters this way, at your own voter count, is worked out here.
When per seat is the better deal
One person running a board alone pays little under most per seat plans, and several vendors give that first seat away outright. Featurebase's first seat is free. Jira Product Discovery gives three free creators before any bill starts. For a founder checking a board twice a week, the per seat number on the pricing page is close to irrelevant, because the team it is multiplying is one person.
Per seat also means the bill never moves because customers showed up, which is the opposite risk from a tracked user meter. A board that goes viral costs a per seat vendor nothing extra and costs a tracked user vendor its next pricing tier.
Where VoteFirst sits
VoteFirst bills by plan, and the price never counts the people who vote.
What this costs
Lite
$9 /mo
Pro
$39 /mo
Lifetime
$999 once
Fourteen day trial of Pro, card asked for at signup. Nothing here counts the people who vote, so the bill does not move when the board starts working. The long version, with what happens if you stop paying.
Lite is $9 a month, or $90 a year, for one project with one roadmap, a changelog and weighted voting, and no team members, which makes Lite a one person plan. Pro is $39 a month, or $390 a year, for unlimited projects, team members with no seat count, the API, a custom domain and messages inside your own app. Lifetime is $999 once. A trial of Pro runs fourteen days, and a card is asked for at signup.
The full pricing page is here, with what happens if you stop paying.
Your board comes with you
On Canny or Featurebase, paste the board's address into Settings and its posts, statuses and vote counts come across, finished and closed posts included. Comments stay behind. Read the board first to see what it holds, no account needed.
The billing unit for every tool in the category is on one page, and every seat and flat figure above came from that vendor's own pricing page on the date at the top of this one.