What Is Canny?

Canny is a well established feedback management platform with strong integrations across Salesforce, Intercom, Zendesk, Jira, and Slack. It does a good job organizing feedback into boards and providing AI powered analysis to surface trends. The main limitation is its per tracked user pricing model, which scales aggressively as more customers vote, and the fact that every vote counts equally regardless of customer revenue.

Why Teams Leave Canny

Per user pricing gets expensive fast as your customer base grows. The Pro plan starts at $79/mo (billed yearly) for 100 tracked users and scales up from there. SaaS companies with large active user bases can see significant monthly bills for a feedback tool.

The pricing model discourages collecting more feedback because every voter counts toward your tracked user cap. Teams end up limiting who can vote, which defeats the purpose of gathering broad customer input.

Branding removal requires the expensive Business plan with custom pricing and a sales call. On the Free, Core, and Pro plans, every feedback board displays a 'Powered by Canny' badge that you cannot remove.

No way to weight votes by revenue. A free trial user has the same influence as a $10,000/mo enterprise account. Product managers have no built in way to see which feature requests come from their highest paying customers.

The free plan is limited to 25 tracked users, which is too restrictive for any real validation. Most teams outgrow it within the first week and are forced onto a paid tier immediately.

Large price gap between the Pro plan ($99/mo) and the Business plan (custom pricing, sales call required). Teams that need features like Salesforce integration or branding removal face a steep, unpredictable jump with no published price.

How VoteFirst Compares

VoteFirst Canny
Vote Prioritization Votes are weighted by each customer's MRR via Stripe integration. A $500/mo customer's vote counts more than a free trial user's vote. Every vote counts equally regardless of customer value. No way to see which requests come from high revenue accounts.
Pricing Model Flat pricing: Lite $4.50/mo, Pro $19.50/mo. Same price whether 100 or 10,000 customers vote. Per tracked user pricing. Starts at $79/mo (billed yearly) for the Pro plan after Canny removed its cheaper Core tier, and scales with usage. Business plan requires a sales call.
Branding Control Custom branding included on all plans. Your board looks like your product, not ours. 'Powered by Canny' badge on all plans except Business. Removing it requires custom enterprise pricing.
Getting Started 30 day free trial. Self serve signup, live in under 10 minutes. Free plan limited to 25 tracked users. Paid plans scale cost with tracked user count.
Scaling Cost Price stays the same whether 100 or 10,000 customers vote. No tracked user caps or usage tiers. Cost increases with each tracked user tier. The Pro plan starts at $79/mo (billed yearly) for 100 users and climbs from there. Beyond 5,000 users requires a Business plan with custom pricing.
Data Import CSV import for feature requests and voters. Stripe integration automatically imports customer revenue data for vote weighting. CSV export available. Integrates with Segment, Intercom, and Salesforce for syncing user data into feedback boards.
The fundamental difference is how votes are valued. VoteFirst connects to Stripe and weights every vote by the customer's MRR, so product decisions reflect actual revenue impact rather than raw vote counts. VoteFirst also uses flat pricing ($4.50/mo Lite, $19.50/mo Pro) regardless of voter count, while Canny's per user pricing scales with tracked users starting at $79/mo (billed yearly) for the Pro plan, now the cheapest paid tier after Canny removed its Core plan.

VoteFirst vs Canny: Feature by Feature

Capability VoteFirst Canny
Revenue weighted voting Yes No
Public roadmap Yes Yes
Built in changelog Yes Yes
REST API Yes Yes
Webhooks Yes Yes
Custom domain Yes Yes
SSO (SAML / OIDC) Yes Yes
Anonymous voting Yes Yes
Email notifications Yes Yes
CSV export Yes Yes
Custom branding Yes Yes
Dark mode Yes No
Team management Yes Yes
Multiple languages No Yes
Mobile app No No

VoteFirst is English only today and has no native mobile app. We list both honestly so you can weigh the full picture.

Pricing at a Glance

Plan VoteFirst Canny
Free $9 $4.50/mo ($3.75/yr) $0/mo
Pro $39 $19.50/mo ($16.25/yr) $99/mo ($79/yr)
Business Included N/A

50% off forever. Ends August 31st.

Canny pricing page

Who Should Use Canny?

Canny is a solid choice for larger teams that need deep enterprise integrations (Salesforce, Intercom, Zendesk, Microsoft Teams), AI powered feedback analysis, user segmentation, and multi language support across 9 languages. If your priority is integration breadth and automated feedback workflows rather than revenue weighted prioritization, Canny covers more ground.

Canny Reviews

G2 4.6/5 (104 reviews)
Capterra 4.6/5 (73 reviews)

Common Canny Complaints

Pricing scales aggressively with tracked users. The Pro plan starts at $79/mo (billed yearly) for 100 users, and costs climb into the hundreds per month for larger customer bases.
Cannot remove 'Powered by Canny' branding unless you pay for the Business plan, which requires custom pricing and a sales call. This is a dealbreaker for teams that want their feedback board to look like part of their own product.
Localization took over 7 years to ship despite being the most requested feature on their own board. Users frequently point to this as an example of slow responsiveness to customer demand.
Large price jump between Pro ($99/mo) and Business (custom pricing). Pro is hard capped at 10 manager seats, so growing teams are forced into enterprise pricing with no self serve option.
Every voter counts toward your tracked user cap, which discourages collecting more feedback. Teams sometimes avoid promoting their feedback board to prevent hitting the limit and triggering a pricing tier increase.
All votes are treated equally with no way to differentiate by customer value. Product managers cannot tell whether a popular feature request is driven by free trial users or by their largest revenue accounts.
Canny removed its entry level Core plan, so the cheapest paid tier is now Pro at $79/mo billed yearly. There is no low cost option between the capped 25 user free plan and Pro, which pushes small teams straight onto the expensive tier.

Frequently Asked Questions

Yes, particularly if you want to prioritize features by customer revenue. Canny treats every vote equally, so a free trial user has the same influence as your largest enterprise account. VoteFirst connects to Stripe and weights votes by MRR, giving product managers a clear view of what their highest value customers actually want. VoteFirst also uses flat pricing ($4.50/mo Lite, $19.50/mo Pro) instead of Canny's per tracked user model.

Yes. VoteFirst supports CSV import, so you can export your feature requests and voter data from Canny and import them into VoteFirst. The migration typically takes a few minutes.

VoteFirst has flat pricing: $9/mo Lite and $39/mo Pro, the same whether 100 or 10,000 customers vote. A founding offer currently takes 50% off any plan, locked in forever, so you pay $4.50/mo Lite or $19.50/mo Pro if you start before August 31st. Canny starts at $79/mo (billed yearly) for its Pro plan, now its cheapest paid tier after it dropped the Core plan, and scales with usage as more customers vote, so its bill grows as your feedback board does while yours stays flat.

Yes. VoteFirst is running a founding offer: 50% off any plan, locked in forever, if you start before August 31st. That brings Lite to $4.50/mo and Pro to $19.50/mo, flat, and the rate never increases for as long as you keep the plan. The founding 50% off is locked in forever on any plan, monthly or annual; annual billing adds roughly 17% on top, so annual saves the most. Either way, switching from Canny before the deadline is the cheapest it will ever be.

Revenue weighted voting is VoteFirst's core differentiator. It connects to your Stripe billing data and automatically weights each vote by the customer's monthly recurring revenue. This means your product roadmap is driven by business impact, not just vote count. Canny does not offer any form of revenue based prioritization.

You connect your Stripe account in settings. VoteFirst imports your customer revenue data and matches voters to their billing profiles. When a customer votes, their vote weight reflects their MRR. A feature requested by ten $500/mo customers will rank above one requested by a hundred free trial users. The dashboard shows both raw vote counts and revenue weighted rankings side by side.

Canny has a Sort by MRR Impact feature that lets you track the revenue a feature request affects, but it does not automatically connect to your billing system or weight individual votes by customer revenue. VoteFirst connects directly to Stripe and weights each vote by the voter's MRR automatically, so your prioritization reflects real billing data without manual effort.

Most teams complete the migration in under an hour. Export your data from Canny as CSV, sign up for a VoteFirst trial, and import the CSV into your new project. Connecting Stripe for revenue weighted voting takes a few clicks. The main time investment is updating any embedded board links or custom domain DNS records.

No. You can export your feature requests and associated voter data from Canny as CSV files and import them into VoteFirst. Vote counts and feature details carry over. Once you connect Stripe, VoteFirst will match imported voters to their billing profiles and begin weighting future votes by MRR automatically.

Also Considering

How to Switch from Canny

Export your feature requests and voter data from Canny as CSV files.
Sign up for a VoteFirst 30 day free trial and create your first project.
Connect your Stripe account in VoteFirst settings to enable revenue weighted voting.
Import your Canny CSV data into VoteFirst using the CSV import tool.
Update your embedded board links or custom domain DNS to point to your new VoteFirst board.

See the Full Roundups

Why I Built VoteFirst

I kept seeing the same pattern. A handful of free users would flood a feedback board, and because every vote counted the same, their requests floated to the top while the quiet paying customers who actually fund the business got ignored. Then the bill would climb every time more people showed up to vote. You ended up paying more to hear from the wrong people, louder.

So I built VoteFirst around one idea: connect Stripe, weight every vote by what the customer actually pays you, and keep pricing flat so collecting more feedback never costs more. No AI features bolted on to chase a trend, no per-seat math, no sales call to remove a badge. It is hosted in the EU, built and run by an independent founder, and the live demo is open with nothing gated behind a form. Try it before you decide.

Stop Paying Per Tracked User

30 day free trial. Lock in 50% off forever before August 31st, Lite at $4.50/mo flat.

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