Gleap charges for a suite, and Frill charges for a backlog

Gleap's price moves when a second person logs in or a second product gets added, whichever comes first. Frill's price moves once the ideas sitting open on the board pass a printed line, and nothing else touches it. Everything below was read on each vendor's own pricing page on 14 September 2026.

What does each one charge?

Forty nine dollars a month for Gleap billed annually, twenty two for Frill billed yearly, and nine for VoteFirst with no seat count and no idea count on either axis.

Gleap's forty nine dollar Starter plan is live chat and email only. It does not hold feature requests or votes at any price below Team, a hundred and forty nine dollars, confirmed on Gleap's own pricing page read 2026-10-02.

Read on each vendor's own pricing page on 2026-10-02.

Gleap's Starter plan is one seat and one project for forty nine dollars a month paid yearly, or fifty nine paid monthly. There is no published rate for a second seat alone. The next rung is Team at a hundred and forty nine, with seats and projects both unlimited.

Frill's Startup plan holds fifty active ideas for twenty two dollars a month paid yearly, or twenty five paid monthly, with no cap on colleagues on that same plan. Business removes the idea cap at forty four or forty nine.

How much does Gleap cost compared to Frill?

The two meters do not share an axis, so moving one number at a time shows what actually triggers each bill.

Gleap's bill does not move across any of these three rows, because Team is a flat rate once you are on it. Frill's moves once, when the open idea count crosses fifty. Neither vendor prices the thing this table is actually about, holding and voting on ideas, below Gleap's hundred and forty nine dollar floor.

Gleap prints no rate for a second seat on its own. Starter is exactly one seat and one project. The step past that is Team at a hundred and forty nine, whatever combination of extra people or extra products caused it.

A live board answers questions a spreadsheet cannot, and VoteFirst's sits open at demo.votefirst.app for anyone who wants to click around before reading any further.

Which one should you choose?

They are not aimed at the same job, and the answer says something real about each.

Gleap's bug reports carry the session that produced them, which is a genuinely hard thing to build and a real reason to buy a support suite over a request board. Live chat, a knowledge base and an agent that answers sit in the same subscription.

Frill never charges you for adding a colleague, on any of its four plans. A team of one and a team of twenty pay the same twenty two or forty four dollars, and the only number that moves the bill is your own backlog.

The demo board is open and it asks for no account.

Why choose Gleap over Frill, or Frill over Gleap?

Because one of them is a support desk with a roadmap riding along, and the other is a request board with nothing else riding along except a changelog and surveys.

Choose Gleap, from Team at a hundred and forty nine, when support tickets, bug reports and feature requests all need to land in one inbox, because that is the actual product and the roadmap module is a small part of what the subscription buys.

Choose Frill when the board is the whole job and your team is going to grow, because Frill's seat count never appears on its bill and Gleap's does the moment a second person needs a login.

Is there a cheaper alternative to both?

Often, and which one wins depends on whether the risk in your own company is headcount or backlog.

Against Gleap's hundred and forty nine dollar floor for a board that takes votes, VoteFirst holds at nine dollars a month for one project regardless of how many people log in or how long the board gets.

Run the same question against a vendor that meters your voters instead, and see the whole category lined up by the unit it bills on.

What does each do with a vote from a big customer?

Frill's own copy says plainly that revenue changes what a vote is worth. Gleap has nothing on the topic anywhere on its site.

Read on each vendor's own pages, on the dates in the row above. A cell reading not published is an absence on the page checked, never proof the feature does not exist somewhere in the product.

Frill's table names the mechanism directly, tying a customer's revenue to the weight their vote carries rather than only sorting a list by the money behind it. That is the same job VoteFirst's own weighting does.

Gleap's own pages talk about routing bugs by severity and letting its agent flag what matters. None of that copy ties a customer's own spend to how loud their request counts.

Can I move from one to the other?

Only one of the two says anything about it.

Frill's own comparison table ticks a bulk importer and an exporter on every paid tier, and it names a Canny source directly among what the importer reads.

Gleap's pricing and alternative pages carry no line about moving feedback data in or out.

A Canny export, opened and read rather than described from a help page, holds less than most people expect.

Where VoteFirst fits, and where it does not

VoteFirst is one board on one project on the nine dollar plan, with no live chat, no knowledge base and no agent reading anything.

Both Gleap and Frill sell surveys alongside the board, Gleap's inside its support suite and Frill's as five separate types laddered by plan. VoteFirst has no survey feature and none planned.

Both also publish single sign on, Frill on every paid tier and Gleap on Enterprise at nine hundred and ninety nine dollars a month and up. VoteFirst's thirty nine dollar plan signs a voter in with a token from your own application, and it is not SAML.

Gleap is the wider case of the two. Someone who only wanted a request board cannot buy just that board below a hundred and forty nine dollars, since Starter does not include it. At that price they are also paying for live chat, bug reporting with the session attached, a knowledge base and an agent that answers, whether any of that gets used or not.

The one thing missing from both of their pricing pages is a fixed integer per customer tier that rewrites a vote's weight the instant it lands, unweighted count kept right beside it, true here from the nine dollar plan up.

What is Gleap, and what is Frill?

Gleap is a customer support and bug reporting suite, with a feature roadmap and a changelog riding inside it, billed by the number of seats and the number of projects on your account.

Frill is a feedback board, a roadmap, a changelog and a survey product sold together, billed per workspace by how many ideas are sitting open on the board.

Does either one have a free plan?

Neither does. Gleap's own page carries a fourteen day trial with no free tier under it. Frill's page carries the same fourteen days, and its own banner says that trial needs no card.

Gleap's page does not state whether its trial asks for a card, so this is left open rather than guessed. VoteFirst's trial is fourteen days on Lite or Pro, and it is the one that asks for a card at signup.

Choosing Gleap or Frill

Gleap charges for the people and the products on your account and gives you a support desk, a knowledge base and an agent in return. Frill charges for the length of your own idea list and leaves your headcount off the bill entirely.

Pick Gleap, from Team at a hundred and forty nine, if support and feedback need to live in one inbox. Pick Frill if the board is the whole job and your team is the part that keeps growing. Pick VoteFirst if the vote itself should carry what the voter pays, at $9/mo.

Gleap's own page goes further on the support side than this one does, and so does Frill's on the feedback side, each argued from its own pricing card rather than from a rival's summary of it.

14 days, a card at signup, then $9 or $39 a month.