Retently sends NPS, CSAT and CES surveys by email, link, embed, web pop up or Intercom, and reports on the scores. Its pricing page has two tracks, one for ecommerce brands and one for B2B companies, and every plan is sized by surveys sent a month, campaigns and seats. Ecommerce Basic is $99 a month, or $89 billed yearly, for 2,500 surveys, and Ecommerce Pro is $299, or $269, for 20,000. B2B Basic is $100, or $90, for 3,000 surveys, and B2B Pro $299, or $269, for 10,000.
Every current figure here was read on retently.com/pricing on 4 October 2026, on both tracks, in both billing views and with each plan's volume list opened, and every older one on the Internet Archive's copies of the same page.
What does Retently cost?
| Ecommerce Basic | Ecommerce Pro | B2B Basic | B2B Pro | |
|---|---|---|---|---|
| Billed monthly | $99 | $299 | $100 | $299 |
| Billed yearly, a month | $89 | $269 | $90 | $269 |
| Surveys a month | 2,500 | 20,000 | 3,000 | 10,000 |
| Campaigns | 10 | 10 | 3 | 10 |
| Seats | 3 | 10 | 3 | 10 |
| Trial | 14 days | 14 days | 7 days | 7 days |
Yearly billing saves 10 percent. Basic plans come with knowledge base and email support, and B2B Basic adds live chat; Ecommerce Basic has every ecommerce integration but no API, and B2B Basic has no CRM integration and no API. Pro plans add Zoom and live chat support, the API, and an MCP server for AI agents such as Claude and ChatGPT. B2B Pro has every B2B integration except Salesforce, which, with custom survey volumes, belongs to Enterprise, priced after a call.
What does a bigger survey volume cost?
| Surveys a month | Campaigns | Seats | Ecommerce plan | Billed monthly |
|---|---|---|---|---|
| 2,500 | 10 | 3 | Basic | $99 |
| 5,000 | 10 | 5 | Basic | $149 |
| 10,000 | 10 | 5 | Basic | $199 |
| 20,000 | 10 | 10 | Pro | $299 |
| 30,000 | 20 | 20 | Pro | $399 |
| 40,000 | 20 | 20 | Pro | $499 |
| 50,000 | 30 | 30 | Pro | $599 |
| 60,000 | 30 | 30 | Pro | $699 |
| 70,000 | 40 | 40 | Pro | $799 |
Each plan's volume list sets the price, and on Pro every further 10,000 surveys adds $100 a month; the list continues past 70,000. A survey credit is spent on every email survey sent and every time a customer opens a link, web or Intercom survey, and credits reset each month. When they run out, email and web surveys wait in a queue until the reset, and link and Intercom surveys stop opening for customers. Responses are not capped, but the FAQ adds $100 a month for every 100,000 responses or feedback records stored in the account.
Is there a free plan or a trial?
There is no free plan, and none of the copies in the history below shows one. The trial is 14 days on the Ecommerce track and 7 days on B2B, and the page says no credit card is required. Monthly plans carry no yearly commitment; the FAQ says only plans labeled yearly only, such as Enterprise, lack a monthly option. The page prints no refund terms.
How has Retently's price changed?
| Archive copy | Plans and prices a month |
|---|---|
| February 2016 | Basic $9 for 500 surveys, Advanced $49 for 2,500, Premium $99 for 10,000; a 14 day trial |
| October 2017 | Basic $15 for 250 surveys, Premium $35 for 1,000, Enterprise priced on request from 2,500 |
| June 2018 | Basic $29 for 250 surveys and one team member, Growth $49 for 1,000 and three, Premium $99 for 10,000 and ten |
| July 2019 | Starter $39, Growth $79, Premium $199, billed yearly |
| April 2020 | Starter $49, Essential $99, Premium $249; 20 percent off yearly |
| January 2021 | Essential $69 and Professional $209, paid yearly |
| October 2021 | Essential $79, Professional $239, Ultimate $479, paid yearly; extra users $10 and extra campaigns $20 a month |
| May 2022 | Basic $59, Essential $199, Business $599, or $50, $179 and $539 paid yearly |
| June 2023 | Basic billed yearly only, $25 a month for 12,000 surveys a year; Pro $299 for 10,000 surveys a month |
| December 2023 | Basic still $25 yearly only; Pro from $99 for 1,000 surveys, $199 for 2,500 and $299 for 10,000 |
| June 2024 | B2B and Ecommerce tracks; Basic $50 for 1,000 surveys, $100 for 3,000, $200 for 10,000; Pro $299 for 10,000 |
| March 2025 to April 2026 | Ecommerce Basic from $49 for 1,000 surveys, then $99 for 2,500, $149 for 5,000 and $199 for 10,000; Ecommerce Pro $299 for 20,000; the Ecommerce trial at 14 days |
| October 2026 | Ecommerce Basic starts at the 2,500 survey step, $99; Pro unchanged |
Basic's volume steps have kept their prices since March 2025. What changed in 2026 is the floor: the $49 step for 1,000 surveys, still on the page in April, is gone, so the cheapest Ecommerce plan now costs $99. Pro has sold 10,000 surveys or more for $299 a month in every copy since June 2023. The copy of 14 September 2025 carried a banner saying Delighted was sunsetting and offering two months free to customers who moved to Retently.
Does Retently run a feature voting board?
Retently's job is to run surveys and report the scores; its pricing page lists no board where customers post requests and vote on each other's, and no public roadmap.
What this costs
Lite
$9 /mo
Pro
$39 /mo
Lifetime
$999 once
Fourteen day trial of Pro, card asked for at signup. Nothing here counts the people who vote, so the bill does not move when the board starts working. The long version, with what happens if you stop paying.
VoteFirst is a feature request board: customers post requests, vote on each other's and follow a public roadmap, at $9 a month for one project or $39 for unlimited projects and colleagues, with no count of surveys or seats. It sends no NPS or CSAT surveys and scores nothing, which is all Retently does. Zonka Feedback, Survicate and Qualaroo price NPS and CSAT surveys on their own pages, Delighted sold the same kind of survey until June 2026, the CSAT and NPS shortlist compares thirteen survey tools by the answered survey, and the pricing hub groups every vendor by what it meters.
How were these prices read?
retently.com/pricing was read on 4 October 2026 in a browser, on the Ecommerce and B2B tabs, in both billing views, with each plan's volume list and the FAQ opened. The history comes from the Internet Archive's copies of the same page taken on 7 February 2016, 15 October 2017, 24 June 2018, 19 July 2019, 23 April 2020, 19 January and 17 October 2021, 20 May 2022, 13 June and 2 December 2023, 13 June 2024, 23 March and 14 September 2025, and 13 April 2026. Prices are in US dollars.
14 days, a card at signup, then $9 or $39 a month.