Delighted sent NPS, CSAT and CES surveys by email, SMS, a link, a web widget or an app SDK. No plan is for sale. On 4 October 2026, delighted.com/pricing forwards to a page on Qualtrics' site that says: "Thank you for your interest in Delighted. It's no longer available, but Qualtrics offers the same fast and easy feedback collection plus AI capabilities to help you take action and create customers for life."
The last price list, in the Internet Archive's copy of 1 June 2026, ran from a free plan for 25 responses a month to Premium at $249 a month for 500. Every figure here was read on that copy and on the archive's earlier copies of the same page.
What did Delighted cost before it closed?
| Plan | Price a month | Responses a month | Users |
|---|---|---|---|
| Free | $0 | 25 | 1 |
| Starter | $19 | 50 | 2 |
| Growth | $39 | 100 | 3 |
| Advanced | $149 | 250 | 5 |
| Premium | $249 | 500 | 10 |
| More | Custom | Above 500 | Above 10 |
Every plan carried unlimited surveys and survey sends, question logic, branding with your logo and colors, and more than 35 free integrations, Slack, Shopify and Zendesk among them. Premium was the only plan with the six premium integrations, Salesforce, Segment and HubSpot among them, and the page asked anyone needing more responses or users to "Contact us for custom pricing". Prices excluded sales tax.
The copies from October 2025 to June 2026 print each price as a bare "/mo", with no billing period beside it. Until May 2025 the same cards said "Plans are billed yearly. Monthly pricing is also available for 10% more."
What did each response cost?
| Plan | Price a month | Per response at the full allowance |
|---|---|---|
| Starter | $19 | $0.38 |
| Growth | $39 | $0.39 |
| Advanced | $149 | $0.60 |
| Premium | $249 | $0.50 |
The two cheap plans priced a response at under forty cents. Advanced, the step up to five users, cost more per response than Premium, so a team that outgrew Growth paid most for each answer on the plan in between.
Was there a free plan or a trial?
Until the end there was a free plan for 25 responses and one user, "no credit card required". From 2021 to 2023 there was a 7 day trial instead, with "access to all Premium Plus features" and "No credit card necessary until you select a plan", beside a free plan for 1,000 survey sends a month. No copy read mentions refunds. On 4 October 2026 there was neither plan nor trial: the address forwards to Qualtrics, which prints no price on any product.
How did Delighted's price change?
| Archive copy | Plans and prices a month |
|---|---|
| June 2017 | Priced on people surveyed: $25 for 100 a month, $49 for 750, $99 for 2,500, $149 for 5,000 and $249 for 10,000, or $22, $44, $89, $134 and $224 billed yearly |
| August 2018 | The same five prices, with users counted, and yearly billing at 10 percent off |
| July 2019 | A free plan for 100 people a month added; $99 for 2,500, or $89 billed yearly; $249 for 10,000, or $224 billed yearly |
| August 2020 | Free raised to 1,000 people a month and three users; Premium at $224 billed yearly for 10,000 |
| August 2021 to May 2023 | Free for 1,000 survey sends; Premium at $224 billed yearly for 10,000 sends and ten members; Premium Plus at $449 billed yearly; monthly billing on request by May 2023 |
| June 2024 | Priced on responses: Free for 25; Basic at $134 for 250; Premium at $224 for 500; Premium Plus from $449 for 1,000; all billed yearly, monthly at 10 percent more |
| May 2025 | Starter at $17 for 50 responses and Growth at $35 for 100 added; Basic renamed Advanced at $134; Premium at $224 |
| October 2025 to June 2026 | Starter $19, Growth $39, Advanced $149, Premium $249, with no billing period printed |
| October 2026 | delighted.com forwards to Qualtrics; no plans offered |
The top plan cost $224 a month billed yearly for eight years, from the copy of June 2017 to that of May 2025, while what it bought changed underneath it: 10,000 people surveyed a month until 2023, then 500 responses from June 2024. The free plan went the same way, from 1,000 surveys sent a month in 2020 to 25 responses in 2024.
The copy of 1 June 2026 prints all four prices with no button to start a plan on any card, where the January copy had one on each. The Qualtrics page that replaced it carries a publication date of 25 June 2026 in its own code.
Did Delighted run a feature voting board?
Delighted asked customers one rating question and a follow up, and grouped the answers into trends. None of its pricing pages read here lists a board where customers post requests and vote on each other's.
What this costs
Lite
$9 /mo
Pro
$39 /mo
Lifetime
$999 once
Fourteen day trial of Pro, card asked for at signup. Nothing here counts the people who vote, so the bill does not move when the board starts working. The long version, with what happens if you stop paying.
VoteFirst is a feature request board: customers post requests, vote on each other's and follow a public roadmap, at $9 a month for one project or $39 for unlimited projects and colleagues, with no count of responses. It sends no NPS or CSAT surveys, so it replaces the "what should we build next" half of a Delighted follow up question, not the score. Zonka Feedback, Survicate and Qualaroo price NPS surveys on their own pages, Formbricks is open source and free to host yourself, the CSAT and NPS shortlist compares thirteen survey tools by the answered survey, and the pricing hub groups every vendor by what it meters.
How were these prices read?
delighted.com/pricing was requested on 4 October 2026 and answered with two redirects ending at qualtrics.com/delighted, whose text is quoted above. Every price comes from the Internet Archive's copies of delighted.com/pricing taken on 6 June 2017, 17 August 2018, 16 July 2019, 13 August 2020, 1 August 2021, 17 May 2022, 22 May 2023, 21 June 2024, 15 May 2025, 15 October 2025, 16 January 2026 and 1 June 2026. Prices are in US dollars.
14 days, a card at signup, then $9 or $39 a month.