Refiner prices its in app surveys by the number of people who use your product each month. Essentials starts at $149 a month, or $124 a month billed yearly, for up to 5,000 monthly active users, and Growth at $279, or $233 billed yearly. Survey responses and team members are unlimited on both. Past 200,000 monthly active users the page stops printing a price and asks you to talk to sales.
Every current price here was read on refiner.io/pricing on 4 October 2026. The page draws its prices in the browser from a table held in its own code, and the figures below were taken from that table and checked against the page as a visitor sees it.
What does Refiner cost at your number of users?
| Monthly active users | Essentials, monthly | Essentials, billed yearly | Growth, monthly | Growth, billed yearly |
|---|---|---|---|---|
| 5,000 | $149 | $124 a month, $1,490 a year | $279 | $233 a month, $2,790 a year |
| 10,000 | $179 | $149, $1,790 | $325 | $271, $3,250 |
| 25,000 | $219 | $183, $2,190 | $395 | $329, $3,950 |
| 50,000 | $285 | $238, $2,850 | $479 | $399, $4,790 |
| 100,000 | $319 | $266, $3,190 | $545 | $454, $5,450 |
| 150,000 | $359 | $299, $3,590 | $605 | $504, $6,050 |
| 200,000 | $389 | $324, $3,890 | $679 | $566, $6,790 |
| 250,000 or more | Quoted | Quoted | Quoted | Quoted |
Paying yearly costs ten months' worth of the monthly price, which the page calls saving 17 percent. The page also prices in euros and pounds: Essentials at 5,000 users is €129 or £111 a month. Enterprise is quoted at every size and sold on yearly contracts only.
Above 200,000 users the page sends a buyer to a sales call instead of printing a price.
How much did the price rise?
The Internet Archive's copy of 10 August 2026 holds the same kind of price table, with lower figures and a top step of 150,000 users.
| Monthly active users | Essentials, August | Essentials, October | Growth, August | Growth, October |
|---|---|---|---|---|
| 5,000 | $99 | $149 | $239 | $279 |
| 10,000 | $119 | $179 | $269 | $325 |
| 25,000 | $149 | $219 | $319 | $395 |
| 50,000 | $199 | $285 | $379 | $479 |
| 100,000 | $229 | $319 | $439 | $545 |
| 150,000 | $249 | $359 | $460 | $605 |
All prices are monthly. Essentials at 5,000 users went up by half, and the rise is smaller further up the table. Billed yearly, the same plan went from $83 a month to $124. The change falls between 10 August and 4 October 2026; the archive holds no copy in between.
What does each plan include?
Both paid plans include unlimited survey responses, unlimited team members, surveys inside a web or mobile app, website popups, email surveys and survey pages, NPS, CSAT and CES templates, logic jumps, AI tagging of responses, reporting dashboards, Slack, Teams and email notifications, and integrations with ChatGPT, Claude and MCP.
| Essentials | Growth | |
|---|---|---|
| Surveys published at once | 20 | 50 |
| Monthly active users | Up to 500,000 | Up to 1,000,000 |
| Monthly pageviews | Up to 10,000,000 | Up to 20,000,000 |
| Environments | 4 | 12 |
| User segments | 20 | 60 |
| Reporting dashboards | 2 | Unlimited |
| Multilingual surveys | Not listed | Yes |
| Segments by behavior as well as traits | Not listed | Yes |
| CRM, CDP, product analytics and BI integrations | Not listed | Yes |
| REST API and webhooks | Not listed | Yes |
| Paying by invoice and bank transfer | Not listed | On yearly billing |
The page lists no charge for going past your number of users.
Is there a free plan or a trial?
Both. The trial runs 30 days, is capped at 100 survey responses and needs no card, and the page says it can be extended on request. When a trial ends or a paid plan is cancelled, the account moves to a free plan with every Essentials feature and 25 survey responses a month. Essentials and Growth can be changed or cancelled at any time; the page mentions no refund.
How has Refiner's price changed?
| Archive copy | Plans and prices |
|---|---|
| December 2019 | A lead scoring tool, with Traction at $49 a month and Growth at $129, priced on sign ups |
| August 2020 | A survey tool: Essentials $39 a month for up to 1,000 responses, Growth $89 for up to 5,000, Enterprise from $199, a 7 day trial and a free plan of 25 responses a month |
| August 2021 | Essentials $49 and Growth $129 a month, still capped on responses |
| October 2021 | Priced by monthly active users, with responses unlimited; the figures are drawn by script and cannot be read from the copy |
| September 2024 | Yearly billing described as about 17 percent cheaper than monthly |
| August 2026 | Essentials from $99 and Growth from $239 a month, up to 150,000 users |
| October 2026 | Essentials from $149 and Growth from $279 a month, up to 200,000 users |
The move from capped responses to monthly active users happened between the copies of 2 August and 19 October 2021.
Is Refiner a feature request tool?
Refiner shows short surveys inside your product and collects the answers. Its pricing page lists surveys, segments, reporting and integrations, and no board where users post their own requests and vote on each other's.
What this costs
Lite
$9 /mo
Pro
$39 /mo
Lifetime
$999 once
Fourteen day trial of Pro, card asked for at signup. Nothing here counts the people who vote, so the bill does not move when the board starts working. The long version, with what happens if you stop paying.
VoteFirst is a feature request board: users post requests, vote on each other's and see what was decided, at $9 a month for one project or $39 for unlimited projects and colleagues, with no meter on users. It has no surveys. The in app feedback tools, Refiner among them, are compared on one page; Survicate meters responses instead, and Sprig no longer prints a price. The CSAT and NPS shortlist compares thirteen survey tools by the answered survey.
How were these prices read?
The current prices, plan contents and terms come from refiner.io/pricing, read on 4 October 2026: the page rendered in a browser with monthly and yearly billing each selected and the user count stepped up until the price gave way to "Let's talk". The history comes from the Internet Archive's copies of the same address taken on 15 December 2019, 8 August 2020, 2 August 2021, 19 October 2021, 6 September 2024 and 10 August 2026. The page's structured data names the company as Refiner SAS of Paris. Prices are in US dollars before tax unless marked.
14 days, a card at signup, then $9 or $39 a month.