Lyssna runs prototype and live website tests, first click, preference and five second tests, card sorting, tree testing, surveys and recorded interviews, and until late 2023 it was called UsabilityHub. It has three plans. Free costs nothing for three seats and 15 responses from people you recruit yourself. Growth is $199 a month, or $166 a month billed yearly, for five seats and five in depth studies a month. Enterprise is priced after a demo. Participants from Lyssna's own panel cost extra on every plan.
Every current figure here was read on lyssna.com/pricing on 4 October 2026, in both billing views, and every older one on the Internet Archive's copies of the same page and of usabilityhub.com/pricing before it.
What does Lyssna cost?
| Free | Growth | Enterprise | |
|---|---|---|---|
| Billed monthly | $0 | $199 a month | Custom |
| Billed yearly | $0 | $166 a month, $1,992 a year | Custom |
| Seats | 3 | 5 | Unlimited |
| Quick studies | Unlimited | Unlimited | Unlimited |
| In depth studies | None | 5 a month | Custom |
| Responses from your own participants | 15 | Unlimited | Unlimited |
| Responses from Lyssna's panel | Paid separately | Paid separately | Paid separately |
A quick study is, in the page's words, "a study with a single section using core methods only"; an in depth study has several sections. Viewers are unlimited and take no seat. Free carries the core methods, user interviews, Spaces and live chat support. Growth adds conditional logic, CSV exports, custom branding with Lyssna's logo removed, think aloud recordings, live website and mobile testing, AI follow up questions and summaries, role based permissions and an MCP server. Enterprise adds single sign on through SAML 2.0, a SOC 2 report, invite only Spaces, wallets for sharing credits, password rules, custom contract terms and priority support.
Paid annually, Growth's year of study limits is available from the first day. Cards are Visa, Mastercard and American Express, and invoices are offered on yearly and Enterprise plans.
What does the panel cost?
The pricing page prints no panel price. Its answers say "The Lyssna panel is priced separately. You can pay to recruit from our panel as you go or you can purchase bulk panel credits at a discount", and that credits "never expire". The figure for a given audience comes from a separate order calculator. Recruiting your own users costs nothing beyond the plan.
Is there a free plan or a trial?
Free is a plan, not a trial: "The Free plan has no ongoing fees", and it has "no subscription term". Both the Free and Growth cards say "No credit card required". There is no separate trial of Growth, and the page lists no refund terms. Students, educators, charities and non profits get 25 percent off a subscription by asking sales.
How has Lyssna's price changed?
| Archive copy | Plans and prices a month |
|---|---|
| January 2012 to January 2013 | As UsabilityHub: Solo at $20, Team at $50, Studio at $100, Agency at $200 |
| October 2014 | Priced on responses a month: Community free; Solo at $20, or $17 paid yearly, for 100 and one user; Team at $50 or $42 for 250; Studio at $100 or $83 for 500; Agency at $200 or $167 for 1,000 |
| August 2015 to April 2016 | A free plan and one paid plan, Pro, at $99 a month or $990 a year |
| 2019 to February 2023 | Plans drawn by script and missing from the archived copies |
| October 2023 to November 2025 | Free for three seats and 15 responses a link; Basic at $75 billed yearly or $89 monthly, with unlimited responses; Pro at $175 or $199, with five seats; renamed Lyssna between the copies of 1 October and 10 November 2023 |
| December 2025 to April 2026 | Basic renamed Starter at $83 billed yearly or $99 monthly; Pro renamed Growth at $166 or $199, with fifteen seats and three studies a month; Free and Starter at one study a month |
| June 2026 to October 2026 | Starter gone; Growth at $165, then $166 from August, billed yearly, or $199 monthly, with five seats, five in depth studies a month and unlimited quick studies |
The top self serve plan has cost $199 a month, billed monthly, since at least October 2023, and its yearly price moved down, from $175 a month to $166. What it includes moved more. Until November 2025 tests and surveys were unlimited on every plan. The copy of December 2025 put a monthly count on studies and fifteen seats on Growth; by June 2026 Growth was back to five seats, with the count applying only to studies of more than one section.
Does Lyssna run a feature voting board?
Lyssna's site links no public board where customers post requests and vote on each other's, and no public roadmap. Its pricing page lists surveys and interviews, which ask research questions of participants rather than collecting requests from customers.
What this costs
Lite
$9 /mo
Pro
$39 /mo
Lifetime
$999 once
Fourteen day trial of Pro, card asked for at signup. Nothing here counts the people who vote, so the bill does not move when the board starts working. The long version, with what happens if you stop paying.
VoteFirst is a feature request board: customers post requests, vote on each other's and follow a public roadmap, at $9 a month for one project or $39 for unlimited projects and colleagues, with no count of studies. It runs no usability tests or interviews. Dovetail prices research analysis on its own page, Sprig and Survicate price in product surveys, the user research shortlist compares research tools by the seat and the study, and the pricing hub groups every vendor by what it meters.
How were these prices read?
The current plans come from lyssna.com/pricing, read on 4 October 2026 as served, from the plan data embedded in the page for both billing views, with the answers under its questions. The history comes from the Internet Archive's copies of usabilityhub.com/pricing taken on 21 January 2012, 17 January 2013, 11 October 2014, 16 August 2015, 15 April 2016, 7 March 2019, 16 April 2020, 15 April 2021, 13 April 2022, 10 February and 1 October 2023, and of lyssna.com/pricing taken on 10 November 2023, 1 March, 14 July and 7 October 2024, 14 January, 28 April, 7 August, 27 October, 7 November and 16 December 2025, and 14 January, 17 April, 16 June, 22 July and 28 August 2026. Prices are in US dollars.
14 days, a card at signup, then $9 or $39 a month.